Last updated: July 14, 2026
This Privacy Policy explains how VetPulse ("VetPulse," "we," "us," or "our") collects, uses, and shares information when you use our website and business-intelligence platform for veterinary clinics (the "Service").
Account & clinic information. Name, email address, phone number, clinic name and address, and billing details you provide when you register or manage your account.
Practice management data. When you connect your practice information management system (PIMS), we ingest operational and clinical records (e.g. appointments, invoices, inventory, and patient records) in order to generate briefings, alerts, and analytics. We do not independently verify the accuracy of this data — it is provided by your PIMS.
Payment information. Billing is processed by Stripe; we do not store full payment card numbers on our servers.
Usage data. Log data, device/browser information, and usage patterns collected automatically as you use the Service.
We use collected information to provide and improve the Service, generate the weekly briefings and alerts VetPulse is built around, process payments, communicate with you about your account, respond to support and contact requests, and maintain the security and integrity of the Service.
We do not sell your personal information. We share information with:
We retain account and clinic data for as long as your account is active, and as needed to comply with legal obligations, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us (see Section 8).
We use reasonable technical and organizational measures designed to protect information from unauthorized access, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
You may access, update, or request deletion of your account information by contacting us. If you are located in a jurisdiction that grants additional rights (such as the EEA/UK or certain U.S. states), you may have further rights over your personal data, which we will honor as required by applicable law.
We may update this Privacy Policy from time to time. Material changes will be reflected by an updated "Last updated" date above.
Questions about this Privacy Policy? Reach us via our contact page. This policy works alongside our Terms of Service, which govern your use of the Service more broadly.
This page is a general template and not a substitute for legal advice. Replace the placeholders and review with counsel before relying on it, especially regarding veterinary/clinic patient data, applicable state privacy laws, and any HIPAA-adjacent obligations relevant to your customers.